If “compliant” is passé as a totem of good ARM business (not for lack of truth but because the claim is no longer unique), and AI can’t solve it all, could soft skills like communications, negotiations and leadership be the next big buzz? Receivables Roundtable Founder Adam Parks talks with Kelli Krueger, Director of Education with ACA International, about her role and what she sees as critical elements of agency success on a changing horizon.
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ACA brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates, representing more than 230,000 industry employees.
