Zenarate’s Casey Denby illuminates why AI Conversation Simulation for customer contact agents improves compliance, customer satisfaction, call success rates, and agent confidence. With AI chatbots and automation addressing basic customer needs, agents are left handling more complex and challenging customer engagement scenarios. Forrester recently published that, “service delivered by human agents (not robots) is what drives positive customer outcomes. The pendulum is finally swinging back from hyper-automation to human-led conversation.”
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Zenarate AI Coach is an award-winning enterprise SaaS platform transforming how companies develop top performing customer-facing teams. Zenarate’s skill-based AI Coach platform is fully customizable with each client’s unique skills, compliance requirements, and overall brand experience
